Return & refund policy

Because cleaning is a service rather than a physical product, there is nothing to “return” in the usual sense. Instead, we stand behind our work with a straightforward satisfaction approach.

Our re-clean promise

If you are not happy with any part of a completed clean, let us know within 24 hours of the visit. We will send a team back to re-clean the affected areas at no additional cost. This is the fastest and fairest way to make things right, and it resolves the vast majority of concerns.

When a refund applies

If, after a re-clean, we have still not met a reasonable standard for the areas raised, we will refund the portion of the fee relating to that work. Refunds are assessed case by case and cover the affected service only, not the entire visit where the rest was completed satisfactorily.

Deposits and prepayments

Where a deposit or prepayment has been made and you cancel with at least 24 hours’ notice before the scheduled visit, it is fully refundable. Cancellations with shorter notice may retain a portion to cover the reserved crew time, as set out in our terms and conditions.

How to raise a concern

Contact us with your booking details and, where possible, photos of the areas in question:

• Email: [email protected]
• Phone / WhatsApp: +60 3-5022 8471

Processing

Approved refunds are returned via the original payment method within 14 business days. If that is not possible, we will agree an alternative arrangement with you.