Terms & conditions

These terms govern the cleaning services provided by Brightforge Care Sdn Bhd (“Brightforge”). By booking a service you agree to them.

Bookings and quotes

Quotes are based on the information you provide about your space. If conditions on site differ significantly — for example a much larger area or heavier soiling than described — we will discuss any adjustment with you before proceeding.

Access

You agree to provide safe access to the property at the agreed time, along with running water and electricity. If our team cannot gain access within a reasonable window, a call-out fee may apply.

Scheduling and cancellations

Please give at least 24 hours’ notice to reschedule or cancel a visit. Cancellations with shorter notice may incur a charge to cover the reserved crew time.

Our team and your belongings

Our cleaners take care with your home and possessions. Please secure or point out any fragile, valuable or sentimental items in advance so we can treat them appropriately or leave them undisturbed.

Payment

Payment is due on the terms stated in your quote or invoice. Recurring plans are billed as agreed. Prices may change with reasonable notice, and any change will never apply to a visit already confirmed.

Satisfaction

If any area falls short, tell us within 24 hours and we will return to re-clean it at no charge. This re-clean promise is your primary remedy for a service concern.

Liability

We carry public liability insurance. To the extent permitted by law, our liability is limited to the value of the service in question, and we are not responsible for pre-existing damage or wear.

Governing law

These terms are governed by the laws of Malaysia, and any dispute falls under the jurisdiction of the Malaysian courts.

Contact

Questions about these terms? Reach us at [email protected] or +60 3-5022 8471.